1. USER INFORMATION
JYGSA, S.L., hereinafter the “CONTROLLER,” is the controller of the User’s personal data and hereby informs the User that this data will be processed in accordance with the provisions of current regulations on personal data protection, Regulation (EU) 2016/679 of April 27, 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. Accordingly, the following information regarding the processing is provided:

1.1 CONTACT INFORMATION REGARDING DATA PROTECTION
Mailing address:
JYGSA, S.L.
C/ VALL D’EN ROHER, 9
25177 – 25177 LA GRANADELLA (LLEIDA, SPAIN)

Email:
info@jygsa.com

2 . LEGAL BASIS AND PURPOSE OF PERSONAL DATA PROCESSING
2.1. Purpose of processing: to maintain a business relationship with the User.

2 .2. The operations planned for processing are:

• Sending commercial advertising communications, provided prior authorization has been given, via email, fax, SMS, MMS, push notifications, social media platforms, or any other electronic or physical means, present or future, that enables commercial communications. These communications will be sent by the DATA CONTROLLER and will relate to its products and services, or those of its partners or suppliers with whom it has entered into a promotional agreement. In this case, third parties will never have access to personal data.
• To conduct statistical studies.
• Processing requests, inquiries, purchases, orders, proposals, quotes, consultations, audits, or any other type of request made by the user through any of the contact methods made available to them.
• Send the website’s newsletter.
• Delivery and development of our products and services (to offer users more relevant content and a better experience with our products and services).
• To fulfill the company’s contractual obligations.
• Analyzing and profiling customers or other data subjects; conducting direct electronic marketing; and targeting marketing within the company’s networks and other parties.
• We use profiling to identify the personal profiles of data subjects, their online behavior, age, and consumer habits. We use this information to target marketing and develop services.

For more information, please see our Cookie Policy.

2.3. LOG FILES
As with most websites, the CONTROLLER automatically collects certain information and stores it in log files. This information includes Internet Protocol (IP) addresses, browser type, traffic volume, Internet service provider, pages accessed, entry and exit pages, operating system, date and time stamps, and clickstream data.

Occasionally, for various reasons, we may temporarily link personal data to the information collected in the system/platform log files, as necessary, to improve site security and the service provided to individual users.

In most cases, this information, collected in the log files, is used solely for monitoring and detecting errors, improving security, managing the proper functioning of the platform/website, or tracking the use of various features within the website.

2 .4. Data retention criteria: Data will be retained as long as there is a mutual interest in maintaining the purpose of the processing; once it is no longer necessary for that purpose, it will be deleted using appropriate security measures to ensure the pseudonymization of the data or its complete destruction.

3. RECIPIENTS OF PERSONAL DATA
Personal data will not be disclosed to third parties, except where required by law. The DATA CONTROLLER expressly informs and guarantees users that their personal data will not be transferred to third parties under any circumstances, and that whenever any transfer of personal data is made, the Users’ prior, express, informed, and unambiguous consent will be requested.

3.1. RECIPIENTS OF ANONYMOUS DATA / PSEUDONYMOUS PROFILES
We use systems and technologies to obtain pseudonymous or anonymous user profiles. This data cannot identify a specific user.

3.1.1. HOTJAR
We use Hotjar to better understand our users’ needs and optimize this service and user experience. Hotjar is a technology service that helps us better understand our users’ experience (for example, how much time they spend on which pages, which links they choose to click, what users like or dislike, etc.), and this allows us to create and maintain our service based on user feedback and suggestions. Hotjar uses cookies and other technologies to collect data about our users’ behavior and their devices (specifically, the device’s IP address (captured and stored only in anonymous form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and preferred language used to display our website). Hotjar stores this information in a pseudonymous user profile. At Hotjar, we will never use this information to identify individual users or to link it to additional data about an individual user. For more details, please review Hotjar’s privacy policy by clicking this link .

You can opt out of the creation of a user profile, the storage of Hotjar data regarding your use of our site, and the use of Hotjar tracking cookies on other websites by following this opt-out link .

4 . USER RIGHTS:

• Right to withdraw consent at any time.
• Right to access, rectify, transfer, and delete your data, as well as to restrict or object to its processing.
• Right to file a complaint with the designated supervisory authority (Data Protection Agency - www.agpd.es) if you believe that the processing does not comply with current regulations.

Contact information to exercise your rights:
All inquiries and requests related to this privacy policy must be submitted in writing or in person to the person mentioned in section 1.1.

5. MANDATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER
By checking the corresponding boxes and entering data in the fields marked with an asterisk (*) on the contact form or in download forms, expressly, freely, and unequivocally accept that their data is necessary for the provider to address their request; the inclusion of data in the remaining fields is voluntary.
The User guarantees that the personal data provided to the DATA CONTROLLER is accurate and is responsible for notifying the DATA CONTROLLER of any changes thereto.
All data requested through the website is required, as it is necessary to provide optimal service to the User. If not all data is provided, there is no guarantee that the information and services provided will fully meet the User’s needs.

6. SECURITY MEASURES
In accordance with the provisions of current regulations on personal data protection, the CONTROLLER is complying with all provisions of the GDPR regarding the processing of personal data under its responsibility, and explicitly with the principles described in Article 5 of the GDPR, according to which such data is processed lawfully, fairly, and transparently in relation to the data subject, and is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed.
The CONTROLLER guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR in order to protect Users’ rights and freedoms and has provided them with the necessary information so that they may exercise those rights.

7. CHANGES TO OUR PRIVACY POLICY
If we make changes to this privacy policy, we will post the amended statement on our website, indicating the date of the change. If the changes are significant, we may also notify you through other means, such as by sending an email or posting a notice on our homepage. We recommend that you visit the website regularly to review any amendments to this privacy policy.
Please review these privacy principles from time to time to ensure you are aware of any changes made.